Search technology provider introduces AI-powered summaries for website search results, enabling natural language queries for enterprise customers.

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

Fast, personal digital experiences don’t happen by accident, they take clean data, cross-team trust, and a shared plan for ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

Clio CMO Reagan Attle reveals how narrative-market fit and customer obsession position the legal SaaS for a 100-year industry ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Feedback loops drive real action in customer experience — here’s how the best brands turn insight into impact.

Austin-based Cyara releases next-generation platform to help enterprises validate and monitor AI-driven customer experiences.

Customer service platform Zendesk completed acquisition of AI-native analytics company HyperArc to enhance its data insights offerings.

Figma has announced custom domain support for its Figma Sites feature. According to company officials, the new capability ...

Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact.

Composable and hybrid stacks offer flexibility. Modern tech architectures help companies integrate tools more easily and evolve without disruption. Business-first strategies drive better outcomes.